Address : 220 West 1st Street, Los Angeles, California 90012, United States
Phone Number : +1 213-637-1300
Industries : Outsourcing/offshoring
Website : vxi.com
Company Description
VXI Global Solutions is a BPO leader in customer service, customer experience, and digital solutions. Founded in 1998, the company has 40,000 employees in more than 42 locations in North America, Asia, Europe, and the Caribbean. We deliver omni-channel and multilingual support, software development, quality assurance, CX advisory, and automation & process excellence to the world's most-respected brands.VXI is one of the fastest growing, privately-held business services organizations in the United States and the Philippines, and one of the few US-based customer-care organizations in China.VXI is also backed by private equity investor Bain Capital. Our initial partnership ran from 2012 to 2016 and was the beginning of prosperous times for the company. During this period, not only did VXI expand our footprint in the US and Philippines, but we also gained ground in the Chinese and Central American markets. We also acquired Symbio, expanding our global services offering and enhancing our competitive position.This year, Bain Capital re-invested in the organization after completing a buy-out from Carlyle. This is a rare occurrence in the private equity space and shows the level of performance VXI delivers for our clients, employees, and to shareholders.Contact Us: marketing@vxi.comCustomer Experience Management | Omni Channel | Customer Journey Mapping | Digital Sales Channels | Application Development | Digital CX | Service Excellence | Contact Center | Call Center | Revenue Generation | Business Outcomes | CX Strategy | AI & automation | Business Analytics
Specialities
- Operations Management
- Digital
- Cx Consulting
- Nps Management
- Ito
- Embedded Solutions
- Offshoring
- Cx
- Call Center
- Outsourcing/offshoring
- Customer Interaction Services
- Omnichannel Support
- Customer Experience Management
- Bpo
- Product Development
- Outsourcing
- Customer Care
- Customer Experience
- Agents
- Outsourcing & Offshoring Consulting
Financial
Employees Total : 35,000
Revenue (Yearly) : 7.4B
Total Funding : 30M
Latest Funding : 30M
Miscellaneous
Founded in : 1998
Twitter : vxiglobal
Facebook : VXIPH
Linkedin : vxi-global-solutions-inc
Email Providers : Mimecast
Marketing Automation : Pardot
Tech : Microsoft Office 365
Email Providers : Outlook
Email Providers : Gmail
Tech : Google Apps
Last Updated : 2023-12-08
Employees
- Alfredo Compra ( Employee Engagement Officer )
- Alexis Brunner ( none )
- Abigail Costelo ( Quality Assurance Analyst )
- Adrian Harrison ( Quality Assurance )
- Airame Bernardo ( Business Analyst )
- Alex Reyes ( Team Lead )
- Adrian Albos ( Subject Matter Expert )
- Alexander Bogdanovich ( CX Analyst )
- Alexander Knieriem ( Workforce Management Real Time Analyst )
Alumni
- Abegail Antofina ( Technical Support )
- Aaron Peji ( Recruitment Marketing Intern )
- Aaron Galvez ( Mentor )
- Aaron Lockhart ( Customer Service Representative )
- Ace Nunez ( Senior Fraud Analyst )
- Aashari Johnson ( Customer Contact Representative )
- Ace Grupo ( Team Leader )
- Aaron Tumbokon ( Customer Service Agent )
Competitors
 | ePerformax Contact Centers & BPO outsourcing/offshoring 1.5B yearly revenue |
 | Liq information technology & services 11.1M yearly revenue |
 | VXI Global Holdings outsourcing/offshoring 249.6M yearly revenue |
 | NEC Software Solutions (India) information technology & services 49M yearly revenue |
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