Valor Global

Address : 13430 N Black Canyon Hwy, Phoenix, Arizona 85029, United States

Industries : Outsourcing/offshoring

Company Description

Valor Global is a global leader in providing extraordinary customer experiences for clients across the globe. We are industry leaders in Net Promoter Score (NPS), Customer Satisfaction (CSAT) and employee retention for customer care, account management, first-party collections, and technical support for our customers. Headquartered in Arizona with 4,000+ global team members, we deliver extraordinary cost effective, robust 24/7 onshore and offshore support models. Valor provides extraordinary experiences to enable its customers to align people, process and technology resulting in happy and timely outcomes. We infuse culture by our talented team, innovation leveraging best in class technology, operational excellence using LEAN and Agile framework. At Valor our goal is to become an extension of our customer's team and culture to provide extraordinary service. Our global reach extends from multiple U.S. locations to Costa Rica and the Philippines, giving our customers the flexibility, scalability, bilingual support and freedom they need to source service operations in the best way to support their business objectives. That means we delivery extraordinary support around the clock. Our systems and data centers are hosted within SSAE 16 compliant data centers with operational processes designed to ensure compliance with ITIL and other industry security standards.