Address : Roswell, Georgia, United States
Phone Number : +1 888-544-8081
Industries : Information Technology & Services
Website : novelvox.com
Company Description
NovelVox is a global contact center service provider, committed to transforming agent-customer experiences for improved brand loyalty. Our unique contact center integrations empower agents with One NovelVox Platform to assist customers across voice, email, chat, social & instant messaging channels.NovelVox industry-optimized solutions are designed to complement leading contact CC technologies including Genesys, Cisco, Avaya, Amazon Connect, etc.With over 14 years of customer service optimization experience, 300+ successful deployments across 20+ countries, and industry-optimized solutions for Banking, Healthcare, Insurance, Credit Unions, Government, Telecom, Retail, and more – NovelVox is redefining agent experience for top brands, globally.
Specialities
- Computer Telephony Integration
- Productivity Monitoring System
- Monitoring & Analytics
- Call Center Solutions
- Finesse Gadget Designer
- Healthcare Agent Desktop
- Agent Desktop For Banks
- Cisco Cti Connectors
- Unified Agent Desktops For Insurance Providers
- Jack Henry Products Integration With Cisco Finesse Ucce
- Bespoke Integration
- Bespoke Wallboards & Supervisor Desktops
- Unified Agent Desktop
- Finesse 12
- Information Technology & Services
- Enterprise Software
- Contact Center Management Tools
- Customer Service
- Digital Wallboards
- Supervisors Desktops
- Unified Supervisor Desktop
- Agent Scripting For Contact Centers
- Credit Unions
- Supervisor Desktop Reimagined For Cisco Finesse
- Call Center Agent Desktop For Telecom Operators
- X
- Application Integration
- Contact Center Distributed Analytics
- Cisco Finesse 120 Agent Desktop
- Cisco Contact Center
- It Services & It Consulting
Financial
Employees Total : 170
Revenue (Yearly) : 8M
Miscellaneous
Founded in : 2008
Twitter : novelvox
Youtube : user/NOVELVOX
Facebook : novelvoxsoftwares
Linkedin : novelvox
Instagram : novelvoxexperience
Email Providers : Gmail
Tech : Google Apps
Tech : MailChimp SPF
Advertising Networks : DoubleClick Conversion
Tech : Mobile Friendly
Advertising Networks : Bing Ads
Last Updated : 2023-12-07
Employees
- Ajay Som ( Technical Project Lead )
- Anand Mishra ( Program Manager )
- Anurag Tiwari ( Software Developer )
- Martin Katz ( VP North America )
- Nikhil Nayak ( Software Developer )
- Deepak Dutt ( System Engineer )
- Rahul Mishra ( Search Engine Optimization Specialist )
- Naeem Ahmad ( Project coordinator )
- Adarsh Singh ( Server Administrator )
Alumni
- Mayank Kimtani ( Presales Manager )
- Ashutosh Mittal ( Associate Lead )
- Divya Bhardwaj ( Software Developer )
- Amit Garg ( Software Developer )
- Manish Singh ( Software Developer Intern )
Competitors
 | ITAPPS information technology & services 11.2M yearly revenue |
 | Altivon, a ConvergeOne Company information technology & services 14M yearly revenue |
 | Sekom A.Ş. information technology & services 130 employees |
 | CCT Solutions information technology & services 20.9M yearly revenue |
 | Lexys information technology & services 3.6M yearly revenue |
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