Address : 2937 Sierra Court Southwest, Iowa City, Iowa 52240, United States
Phone Number : +1 877-542-8625
Industries : Outsourcing/offshoring, Information Technology & Services
Website : mci.world
Company Description
MCI is the holding company for a diverse lineup of tech-enabled business service operating companies. Driving modernization through digitalization, MCI ensures clients Do More For Less. MCI organically grows, acquires and operates companies that have synergistic product and service portfolios, including but not limited to customer contact center management, business process outsourcing, Omnichannel CX deployment, IT Services, customer software and app development, customer experience management, customer service & technical support, inside sales, collections/account receivable management, and BPO-as-a-service (BPOaaS).CX OUTSOURCINGThe power of big with the agility of small. CX operations, sales, & retention providing the talent and empathy of our award-winning front line team.?Customer Engagement Services?Revenue Growth Services?Work at Home?Secure, Stable & ScalableCX TECHNOLOGYEvery channel, in sync, all the time. Cloud-based technology and intelligent automation powering effortless customer and employee experiences.⚙Automation, Data & Analytics☁Cloud & Digital Engineering?Digital Self-Service & Cost Mitigation?Technology & Systems IntegrationPROFESSIONAL SERVICESWhen you have a great customer experience you know it. CX Strategy and Analytics unlocks actionable insights and a transformation roadmap to guide you.♟Customer Experience Strategy✏Experience Design?Digital Transformation?Marketing SolutionsMCI now employs 4,000+ talented individuals with 370+ diverse North American client partners across the following MCI brands: ✔Gravis Marketing✔March East✔MCI BPO✔MCI BPOaaS✔MCI Federal Services✔OnBrand24✔East West BPO✔The Sydney Call Centre✔Valor Intelligent Processing (VIP)✔BYC Aqua ✔Market ForceMCI now supports clients across the globe ?, with service delivery taking place in North America, South America, South Africa, Europe and Asia. Contact us today to see how MCI is the perfect fit for your brand!
Specialities
- Business Process Outsourcing
- Contact Center Service
- Customer Service
- Chat
- Reporting
- Customer Lifecycle Management
- Machine Learning & Ai
- Rpa
- It Services Schedule 70
- Collections
- Federal Contracting
- Information Technology & Services
- Social Media
- Consumers
- Natural Language Processing
- Customer Contact Software
- Call Center Services
- Inside Sales
- Market Research
- Analytics
- Software Integration Service
- Bpo
- Nlp
- Temporary Administrative & Professional Services Taps 736
- Claims Processing
- Outsourcing/offshoring
- Outsourcing & Offshoring Consulting
- Consumer Internet
- Internet
- Artificial Intelligence
Financial
Employees Total : 1,300
Revenue (Yearly) : 14M
Total Funding : 4.2M
Latest Funding : 4.2M
Miscellaneous
Founded in : 2002
Twitter : BPOaaS
Linkedin : mci-bpo
Email Delivery : Sendgrid
Email Providers : Outlook
Hosting : Google Cloud Hosting
Tech : Microsoft Office 365
Hosting : Amazon AWS
Recruitment : iCIMS
Last Updated : 2023-12-20
Jobs Vacancies
Entry-Level Cable Sales Agent (Part-Time)
Dallas, Texas, United States
Posted at : 2023-12-19
Inbound Sales Representative
Orange Park, Florida, United States
Posted at : 2023-12-12
Inbound Call Center Agent
Dallas, Texas, United States
Posted at : 2023-12-12
Call Center Representative
Orange Park, Florida, United States
Posted at : 2023-12-12
Employees
- Amy Kopitskie ( shipping )
- Alireza Gharehbaghi ( MM/HCM/ABAP Business Analyst and Consultant )
- Alfred Gavino ( Software Consultant )
- Atefeh Nourinezhad ( BILLING PROCESS MANAGER )
- Apesauce Golden ( Student )
- Alberta Veri ( Call Center Manager )
- Amy Zinser ( Technical Help Desk )
- Andy Lin ( President )
Alumni
- Alex Mercado ( Network Engineer )
- Akin Jackson ( Call Center Manager )
- Alena McKinnon ( Engineer )
- Adrian Botham ( Video Conference )
- Adnan Choudhry ( Systems Engineer )
- Alan Wolf ( Marketing MBA Intern )
- Adam Simpson ( Customer Service Specialist/Deaf Relay Operator )
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