Address : Gurgaon, Haryana, India
Industries : Outsourcing/offshoring, Information Technology & Services
Company Description
Majorel designs, delivers and differentiates customer experience on behalf of some of the world's most respected brands. By combining the best of people and technology, Majorel India uses a tiered approach of providing customer experience at every touch point, whether it's through service, sales or loyalty programmes. It provides classic customer communication as well as digital solutions such as social media and online communications, automated interaction and AI, analytics, self-service and other customer lifecycle and marketing solutions.Majorel brings together Bertelsmann and Saham Group's worldwide customer experience businesses, including Arvato CRM Solutions, Phone Group, ECCO Outsourcing and Pioneers Outsourcing. The group has combined annual revenues of €1.2bn and over 500 clients globally across many industry sectors. It has more than 55,000+ people in 29 countries worldwide, with market-leading positions in Europe, Middle East and Africa, and a strong presence in Asia and the Americas.
Specialities
- Customer Relationship Management
- Customer Service
- Automated Interaction
- Voice Assistants
- Marketing Services
- Lead Generation
- Outsourcing/offshoring
- Outsourcing & Offshoring Consulting
- Sales
- Enterprises
- B2b
- Customer Communication
- Robotic Process Automation
- Chatbots
- Analytics
- Events
- Inside Sales
- Information Technology & Services
- Crm
- Enterprise Software
- Computer Software
- Marketing & Advertising
Financial
Employees Total : 620
Miscellaneous
Founded in : 2019
Linkedin : majorel-india
Domain Name Services : Route 53
Email Delivery : Amazon SES
Email Delivery : MailJet
Email Providers : Outlook
Email Providers : ServiceNow
Tech : Microsoft Office 365
Last Updated : 2023-12-20
Employees
- Bhavika Suri ( Customer Service Team Lead )
- Ajay Mishra ( Inside Sales Representative )
- Aditya Rai ( Senior Associate )
- Chandra Jain ( Account Manager - Microsoft SMB )
- Abhishek Kumar ( Customer Service Agent )
- Ankita Raseniya ( Inside Sales Executive )
Alumni
- Anish Sood ( Inside Sales Account Manager )
- Deepak Kashyap ( ISS )
- Ayaan Mathur ( Cloud Specialist )
- Dushyant Singh ( Inside Sales Executive )
- Dolsi Agarwal ( Deputy Manager : Customer Experience )
- Amit Kumar ( Group leader Operation )
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