Address : 385 Meeting St, Charleston, South Carolina 29403-6237, United States
Phone Number : +1 843-790-5224
Industries : Information Technology & Services, Computer Software
Website : customerimperative.com
Customer Imperative helps companies scale revenue by deploying customer success teams, processes and technology. With a deep focus on B2B SaaS, Customer Imperative serves CEOs, CROs, COOs and Customer Success leaders to help grow revenue faster while improving the customer experience. Companies that partner with us see immediate returns in revenue growth, customer retention and customer lifecycle management. We are a Gainsight certified partner for consulting, implementation and managed services. Here are some of the results we've driven over the last 18 months:- Developed a Customer Success program to increase retention and renewal rates at a $25MM company - Reorganized sales and customer success functions to increase customer upsell revenues at a $60MM company- Built customer segmentation and expansion campaign for a $150MM payments company - Defined client services and success organization for a rapidly growing $15MM software and services company - Created a customer success playbook to drive platform adoption for a $25MM software company - Developed the job specification for and supported the hiring of an SVP, Customer Success role for a $15MM software company- Supported acquisition due-diligence process for a $1B private equity fund We tailor our services to fit the needs of each client but also offer pre-packaged customer success engagements.Drop us a line to learn more: letschat@customerimperative.com(843) 790-5224
Employees Total : 50
Revenue (Yearly) : 2.1M
Founded in : 2017
Linkedin : customer-imperative
Marketing Automation : Active Campaign
Hosting : Flywheel
CSS and JavaScript Libraries : React
Fonts : Google Font API
Tag Management : Google Tag Manager
CSS and JavaScript Libraries : Bootstrap Framework
Last Updated : 2023-11-19
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