Address : Santo Domingo, National District, Dominican Republic
Phone Number : +1 809-337-6300
Industries : Outsourcing/offshoring
Website : ccdcare.com
Company Description
Exceptional patient care begins with a phone call. At CCD, we know it. Our company was built on that principle.Gone are the days of frustrating patient experiences with hurried appointment scheduling or being stuck on hold for what feels like an eternity. We are dedicated to revolutionizing the healthcare experience, ensuring that patients receive the prompt and attentive assistance they deserve from start to finish.For over ten years, our healthcare contact center has been providing streamlined patient scheduling, follow-ups, physician statements, and more with specialized care specialists fluent in English who also understand the unique demands of the industry.Whether it's scheduling appointments, assisting with insurance claims, providing medication information, or offering general healthcare guidance, we are here to ensure a positive and informative experience for every patient.Beyond our commitment to exceptional customer service, we understand that being up-to-date with the latest healthcare center technology is crucial for efficient operations. That's why, from electronic medical records (EMR) systems to practice management software and radiology information systems (RIS), we have the knowledge and proficiency to provide the necessary integrations for smooth workflows and optimized processes to your healthcare center. Contact us today to learn more about how our healthcare call center services can support your organization's goals and contribute to delivering exceptional patient care.
Specialities
- Digital Health
- Patient Care Solutions
- Contact Center Operations
- Training
- Prescription Reminders
- Workforce Management
- Healthcare Call Center
- Omni Call Center
- Patient Satisfaction
- Appointment Scheduling
- Staffing Optimization
- Bpo Call Center
- Outsourcing/offshoring
- Health, Wellness & Fitness
- Customer Care
- Data Analytics
- Recruitment
- Outpatient Imaging Scheduling Or Entry
- Insurance Verification
- Omni Channel Support
- Medical Call Center
- Patient Experience
- Medical Record Retrieval
- Workforce Optimization
- Appointment Reminders
- Bpo
- Outsourcing & Offshoring Consulting
- Information Technology & Services
Financial
Employees Total : 1,000
Miscellaneous
Founded in : 2011
Facebook : contaccentersccd
Linkedin : ccdcare
Instagram : ccdjobs
Email Providers : Gmail
Tech : Google Apps
Hosting : Amazon AWS
Marketing Automation : Hubspot
Analytics and Tracking : UptimeRobot
Tag Management : Google Tag Manager
Last Updated : 2023-12-17
Employees
- Adrian Gonzalez ( Customer Service Agent )
- Edison Jesus ( VP de Innovación y Productos )
- Elisha Ch ( Executive )
- Kalil Diaz ( Chief Executive Officer )
- Denis Morayta ( Senior Marketing Manager )
- Danilo Fernandez ( Director of Operations )
- Jania Espinal ( IT Service-Delivery )
- Abril Camilo ( Scheduling Specialist )
Alumni
- Chrystal Leatherby ( Executive Secretary/PA )
- Lorena Mejia ( Recruitment Manager )
- Johan Ravelo ( Representante de servicio al cliente )
- Brian Graf ( Associate CMO )
- Ailyn Rodriguez ( Senior HR Director )
- Julie Alonzo ( Senior Program Manager )
- Jonathan Ventura ( Onsite Medical Representative )
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